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1.4

Twenty years ago, I bought my husband a Seiko kinetic watch. He loved it, never had any trouble with it.

I purchased him a new Seiko kinetic watch in January, 2019. This is the second time the watch showed that it was fully charged, but for some reason, it stopped working. I paid $650 for this watch. The first time it happened, I called Seiko about getting it covered under warranty.

I was told that it didnโ€™t have a warranty because I didnโ€™t purchase the watch from an authorized Seiko Dealer. I thought all Seiko watches came with a warranty no matter where you purchased it. Our first experience with a Seiko watch would be rated 10, excellent quality. The new watch thatโ€™s less than a year old, rating would be a 0.

Seikoโ€™s quality of watches has gone down hill. I wonโ€™t ever buy another Seiko watch again after our experience with this one.

Reason of review: Damaged or defective.

Monetary Loss: $650.

Preferred solution: Full refund.

Seiko Pros: Twenty year old kinetic seiko watch, Excellent quality.

Location: Kalispell, Montana

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There's no doubt about your misfortune. But is a wake-up call; to make those more costly purchases from an Authorized Dealer.

Doing this secures product Authenticity, and right to recourse after purchase.

It's a small price to pay. Compared to being left out in the cold with nothing of value for your money.

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