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1 comment

I actually lost the watch because it fell off my wrist without me realizing it. I was lucky-I retraced my steps and found the watch.

The watch band really makes the watch comfortable and stands out as part of the watch. A replacement leather or cloth band would really make the watch look cheap and it would be uncomfortable on my wrist. I have had several pins replaced and I was lucky because the place I purchased the watch-Macys-has been terrrific and helped me each time i needed a pin. The last time a pin fell out I needed to replace a link.

The price for the link with pin and shipping was $16. It would cost $200+ to replace the band link by link. I called the seiko usa repair and they told me a replacement band would not be available until mid Sept 2017. This is my second seiko kinetic.

I bought this one because the first one worked flawlessly for 12 years and I gave it to my son when I bought this one. So far, I have spent over $250 on repairs and now I can not get a replacement band.

Seiko USA makes no apologies for their lack of product or customer support. They make no effort to support loyal customers like me at all.

Product or Service Mentioned: Seiko Watch Repair.

Reason of review: seiko does not support loyal consumers or their products.

Monetary Loss: $425.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from May 01, 2017.
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held on for hours watch just stopped no batteries to replace. piece of ***..back to timex for reliability *** these ***

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