Most helpful review

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OKAY BY ME !!!

I have no clue why there are bad reviews. After owning a Bulova watch and experiencing a freakin nightmare of rotten service, I finally got a beautiful Seiko watch and the customer service has been like night and day compared to Bulova, who must be too cheap to hire enough people to answer the phones. Guaranteed 1/2 hour or much more each time I called and no callback feature !!! I have called Seiko 3 times and less than 2 minutes wait each time with very helpful reps !!
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ID
#3327391 Review #3327391 is a subjective opinion of poster.
Location
Herndon, Virginia
Pros
  • Great service an love the watch
Preferred solution
continued good service

Factory reset of my solar atomic watch I purchased this year.

It will not set to the correct time . Yesterday I went to the jewelry store I bought it from. They didnt know how to factory reset . Only sit it in a window to get a signal. It is still off 1 hour .775-342-**** is my number. Paying almost $800.00 for a watch and cant reset is a little frustrating.

User's recommendation: Research before you invest $800 for a watch.

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ID
#3150113 Review #3150113 is a subjective opinion of poster.
Location
Reno, Nevada

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New Reviewer

Didn’t reply

I sent messages about my husband watch and the quality of the product and never got reply. Thats just not good customer service.

User's recommendation: Don’t buy their products!

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ID
#3110484 Review #3110484 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Pros
  • No any
Cons
  • Watch quality
Loss
$300
Preferred solution
Would like to talk about watch I purchased.

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New Reviewer

Motion clock stopped working

Hello, I received my Seiko Motion Clock as a gift last xmas. It has just stopped working. I have replaced the batteries with brand new ones. Still not working. I tried the YouTube video and that hasn't worked either. What are my options here? Please help
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ID
#3051733 Review #3051733 is a subjective opinion of poster.
Location
Temperance, Michigan
Loss
$130
Preferred solution
Let the company propose a solution

No sun in my solar. Quit after 18 mo.

Company where it was bought quit selling your watches, replacing them, or repairing them. J. C. Penney. Will not charge and cannot be set. Given to me by my deceased wife. Watch cost her $350 + tax. Would really like to keep watch IF you can get it to work. Also, apparently the person who named your dept. has little education and doesn't mind offending people. I found it gross.
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ID
#2936842 Review #2936842 is a subjective opinion of poster.
Location
Kyle, Texas
New Reviewer

Seiko cheaps out big time!

Update by user Aug 23, 2021

I called the customer service department of Sekio and after an extended wait time was informed that printed instructions exist. They refused to send me a booklet by claiming it was the problem of the point of purchase merchant.

I again spent about 25 minutes on hold in order to speak with a representative of the retail merchant.I have to say they were polite and confirmed what I suspected all along. No instructions manual is supplied with the watches and they ship them as they are received.

This means two things to me first being that the Seiko representative I spoke with just effortlessly lied to me and secondly they are a bunch of cheap SOB's who couldn't care less. Last time I do business with Seiko!

Original review posted by user Aug 23, 2021
I recently purchased a Seiko Coutura SSG022 which the suggested retail price is $650.00. I realize I didn't buy a Rolex but at 650 I didn't buy a low end Timex either. My point is at 650 a pop I believe that Seiko could make a tidy profit without resorting to NOT INCLUDING AN INSTRUCTIONS MANUAL WITH A $650.00 watch. I've watched the on-line videos which for the most part are unclear and absurdly obtuse. I've not even been able to adjust the time to compensate for daylight savings time which ought to be easy.I simple task

User's recommendation: Raise *** until they spend a buck or 2 for INSTRUCTIONS.

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ID
#2801604 Review #2801604 is a subjective opinion of poster.
Product
Seiko Watch
Pros
  • Quality
Loss
$650
Preferred solution
Let the company propose a solution

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New Reviewer

Faulty winder

hi i have a seiko automatic divers 200m 21 jewel watch ,i have no issues with this watch except that now the winder is broken for the 2nd time, i had it repaired at your service centre when i was in hong kong on my last visit in 2019. This is very frustrating, and i believe this is a generic fault with this watch design, on the reverse of the watch are the numbers to ascertain the problem-seiko7S26-0020 (AO) SCUBA DIVERS 3D1691 JAPAN WP STAINLESS STEEL. I would like you to repair this watch at no expense to myself as i am unable to travel back to HK for the forseeable future. please could you advise at your earliest conviniece, on the whole this has been a great watch and i would have no hesitation in recommending your products. thank you Anthony.
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ID
#2719858 Review #2719858 is a subjective opinion of poster.
Location
Bridgend, Wales

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Seiko Watch Registration

I have tried to my Seiko watch model online on your website and the website will not upload a JPEG image of my receipt into the receipt section on the registration website therefore i can not complete the registration process.
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ID
#2551484 Review #2551484 is a subjective opinion of poster.
Product
Seiko Coutura Watch
Pros
  • Excellent quality
Cons
  • Customer service
Preferred solution
Let the company propose a solution

For replacement

Seiko - For replacement
I have buy new brand seiko 5 automatic watch about one month ago. Watch doesn't work properly. I want to change my watch.
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ID
#2480735 Review #2480735 is a subjective opinion of poster.
Location
Mumbai, Maharashtra

Poor quality and extremely poor after sales service

I bought a wall clock paying 7750 which is high compared to other brands expecting a great quality.within 20 months it's dead ,when I approached their authorized service center, they are not keen on service, after my insists they took the item and expected delivery of item is 6 months.

User's recommendation: If you are okay with use and throw ,then it's fine.

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ID
#2389285 Review #2389285 is a subjective opinion of poster.
Location
Bengaluru, Karnataka

Trying to get live person to help me set the v198 solar watch. Im confused with manuals and videos.

No email with directions. Is this a joke prank or whatever.
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ID
#2370713 Review #2370713 is a subjective opinion of poster.
Location
Tampa, Florida

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New Reviewer

Information of a product availability

Update by user Jan 01, 2021

no answer to a simple question yet

Original review posted by user Jan 01, 2021
Is there an automatic watch winder for Seiko Kinetic/perpetual watches ?? All winders I have found state they can not wind Seiko Kinetic watches !!

User's recommendation: write a password down if u have one.

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1 comment
#2066287

Kenetic watches don't have a spring mechanism. "Winding" isn't possible.

The watch battery is charged by kenetic (moving) energy. This happens by wearing the watch and moving throughout the day - or my gently shaking the watch from side to side.

ID
#2361887 Review #2361887 is a subjective opinion of poster.
Preferred solution
let me know answer to my question

Label Printer

I need the Windows 10 to 220 and 240. Also for Mac.
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ID
#2302266 Review #2302266 is a subjective opinion of poster.
Location
Redmond, Washington

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New Reviewer

Misinformation from the agent about the availability of parts

I needed to send to Seiko repair department my old SEIKO dress watch for crystal replacement, and talked with an agent on the phone, she said the case, the part that holds the movement, I case of the watch, and the crystal was available but was back order and would...
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ID
#2212183 Review #2212183 is a subjective opinion of poster.
Product
Seiko Watch
Cons
  • False information about availability of parts
  • Run-a-round to resolve issue
Loss
$4
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

No response from the company

Seiko - No response from the company
Seiko - No response from the company
I had mailed to you for repairs of a chronograph a few days ago but have not heard from you yet. Can you please look into the matter.
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ID
#2165411 Review #2165411 is a subjective opinion of poster.
Location
Kolkata, West Bengal
Product
Seiko Solar Chronograph Watch

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Verified Reviewer
New Reviewer

Great customer representative...Answered all my questions

asked for directions on if repair needed and if leap year needed changing for my watch.
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ID
#1807262 Review #1807262 is a subjective opinion of poster.

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