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Seiko

Seiko

www.seikowatches.com
What is your customer experience with Seiko?

Seiko Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Seiko has a 2.0 star rating based on 38 customer reviews; consumers are mostly dissatisfied with after-sales.

Key Takeaways for Future Customers

  • Check recent Seiko reviews for repair and warranty experiences before buying.
  • Expect strong initial product appeal but verify seller authorization for warranty coverage.
  • Consider availability of parts and band replacement for older models.

Negative Feedback / Risk Areas

  • Repeated Seiko customer complaints cite poor customer service and long repair delays.
  • Many report warranty refusals, lost items, unclear refund or exchange handling.
  • Frequent issues with solar/kinetic charging, straps, and repair quality.

Positive Feedback

Some customers praise excellent quality, attractive design, and occasional helpful representatives and durable motion clocks.

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Media from reviews

Searching for lost seiko (Face)watch
Searching for lost seiko (Face)watch - Image 2Seiko - Falty strapSeiko - Trying to find out how to returnSeiko - Trying to find out how to return - Image 2Seiko - It's a freaking recordingSeiko - It's a freaking recording - Image 2
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Show reviews that mention
service email clerk quality percent spot discount supervisor watches recordings
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Dailyn Ctj
map-marker Anderson, South Carolina

Proble with setting seiko solar folowing directions

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Mailbox fill no answer to my question how to set solar watch when instructions provided dont resolve issue

User's recommendation: Disregard

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Perry P Nuh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No return, call. Nobody's returning email or anything. I paid a lot of money for this watch and I have the worst service ever. I'm trying to get it to start.

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I paid for a $500 sake watch, and I cannot set the time on it. I do not know what buttons to push for the hour and minutes. I am very frustrated that I have spent so much money and cannot get this watch to work.

Cons:
  • Available the worst
  • No assistance
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Jay E Wnl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need email for VP Customer Service

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Updated by user Jul 01, 2025

If you need to contact company, do not hold your breath. They make it nearly impossible to get past NJ "service center" which is the problem. They destroyed my watch and denied responsibility.

Original review Jun 16, 2025

Received this message on calling Seiko Customer Service

"Mailbox is full and cannot accept any more recordings. Goodbye"

User's recommendation: Don't bother calling

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1 comment
Maryama Jyn

Mera Paisa har mahine cut raha hai vah wapas kiya jaaye kyunki Main yah sikho aapko Maine delete maar Diya Hai to per bhi Paisa Mera cut raha hai please return

Mike H Hgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken watch

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Updated by user Jun 12, 2025

Returned did not work

Updated by user May 29, 2025

Bad quality and zero customer service. The quality of thier watches as gone down drastically

Original review May 28, 2025

Finally got them to issue a 10 percent discount. After arguing with the clerk, when I asked for a supervisor, he approved on the spot.

I would not recommend Seiko watches. The quality has been awful.

Loss:
$600
Pros:
  • Looks
Cons:
  • Quality

Preferred solution: Price reduction

User's recommendation: Don't buy seiko watches

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Ray Boyette

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to get a watch band replaced.

AI Highlights
  • - Seiko customer since the 1970s seeks a rep to discuss a watchband replacement.
  • - Call (757) 876-****; recording cut off the call due to overload.

Have a person available to speak with a Seiko customer since the 1970's about a watchband replacement for a vintage watch. Please call me at (757) 876-****.I was cut off by a recording saying you're overloaded with customer discussions.

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Ray Boyette

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I haven't sent a review. I'm trying to speak with a representative whi can help me find a replacement band for a 1970's model self-winding watch, model #450289

I'm trying to find and purchase a replacement watch band for a 1970's self-winding watch, model# 450289.

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Anonymous
map-marker Mitcham, Merton

Falty strap

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AI Highlights
  • - Strap fell apart after minimal use.
  • - Strap degraded and fragile; not acceptable.
  • - Requesting goodwill strap replacement and care tips.
Seiko - Falty strap
Updated by user Jul 07, 2024

Cannot fault the support I got from Seiko.asked a few questions about the watch.asked for photos of the strap that fell *** these straps are discontinued.they found one as new it came would say as new.all ok in the end and very good response.

Original review Jul 04, 2024

Had this watch from new in the box worn may be 3 times like to keep them looking nice.on taking it out of the box the strap just fell apart into several bits.think this is not exeptable from a seiko watch.the strap has just degrade so much its just unbelievable when you touch it, it just brakes it's very fragile. As a seiko lover it would be good as a goodwill gesture.

To replace the strap for free.and if there's anything I can do to preserve the strap in the future would be taken onbord.

Hope to have a good outcome from seiko.. thank you for you kind reply ...chris

User's recommendation: Faultless experience.

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Anonymous
map-marker Fayetteville, North Carolina

Searching for lost seiko (Face)watch

Searching for lost seiko (Face)watch
Searching for lost seiko (Face)watch - Image 2

Looking for watch bought at Handkamp Jewelers around 1996. Watch is gold and silver, currently have the ban. Would send photo if possible.Male watch.

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MaryCherie R

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Verified Reviewer

Availability

Hi, good day. Do you have a Tiffany Blue NH35 watch?

Is it available now?

How much is the price? Thank you.

Preferred solution: Tiffany blue nh35

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Anonymous
map-marker Bluffton, South Carolina

Searching for lost seiko (Face)watch

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Looking for watch bought at Handkamp Jewelers around 1996. Watch is gold and silver, currently have the ban. Would send photo if possible.

User's recommendation: Try other means.

View full review
William R Cno

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tuna padi

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Updated by user Jul 18, 2024

Seiko said send it in for service. The watch works fine it just clouds up. I'm in the islands diving so that ain't happenin

Original review Jul 03, 2024

Hi, I'm in the DR diving and I seem to have left the crown unscrewed and my watch is fogged up. What can I do ?

Preferred solution: A fix

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Resolved
Dennis H Osg

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Verified Reviewer

Resolved: Tight watch bracelet

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AI Highlights
  • - I bought a used Seiko Radio Sync Solar SSG010 from an eBay dealer.
  • - Wants extra links to extend for a snug fit and asks for cost and where to apply.
Updated by user Apr 23, 2024

Company fixed the issue and I have been provided with apology.

Original review updated Apr 16, 2024

Sir.

I bought a watch (Seiko Radio Sync Solar SSG010) used! from a dealer on eBay I am really happy with the watch but the bracelet is a little tight, can I buy extra link or two to extend to fit snug but not "tight".

Could you let me know the cost and where to apply?

Regards

Dennis Hart

Pros:
  • Beautiful watch
Cons:
  • Tight bracelet

Preferred solution: Extra links for the bracelet.

User's recommendation: I bought it "Used" but I have to say....Beautiful Wristwatch.

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Louis N Rxl

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Verified Reviewer

Dissatisfied consumer

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AI Highlights
  • - Used COSERV in Mahwah for battery and seal replacements.
  • - Three watches were told they needed movement repair; the third was $200 in Upper Saddle River.

Feel scammed. I used to send my watches to COSERV in Mahwah, NJ for battery and seal replacement for decades.

Recently sent 2 watches to the repair facility in Upper Saddle River NJ for the same service. Was told both needed movement repair - thought that was unusual but agreed to repair. Then sent a third watch and told the same thing for $200. I called and asked to just replace battery and was refused.

Sent back unrepaired. I replaced the battery myself and it works just fine.

Never sending one in again! Will look to other brands when making a new purchase.

User's recommendation: Beware, I don't think you can trust this repair facility anymore

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Traver Oqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My clock doesn't work or chime

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I received call back from Customer Service who supplied me with proper contact for clock. He provided me with places and names who service my clock. Polite and precise!

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Paul F Uzv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Service

AI Highlights
  • - Seiko watch with a missing stem.
  • - Purchased from Macy's as a gift four years ago.
  • - Worn casually; seeking repair options.
  • - I have the receipt.
Contains 1 confidential file for company representatives

I have sieko watch that my daughter purchased as Xmas gift 4 yrs ago. The stem has screwed off and is lost.

I only wear the watch for casual use. Like to know what my options are?

I have the receipt and it was purchased from Macy's. I dont want to discard the watch because it was a gift from her.

View full review
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Boardman, Oregon

Trying to find out how to return

AI Highlights
  • - Not what I expected; it is very large and too big.
  • - It has an L on the back, and I wanted a smaller ladies size.
Seiko - Trying to find out how to return
Seiko - Trying to find out how to return - Image 2
Contains 2 confidential files for company representatives

Not what I expected/to big It has a L on the back/I was expecting a smaller ladies size, but this one is very large and absolutely too big for me !!! I dont know what else to write to make it 100 symbols??? XXXXX???wwwwwhhhhhvvvvvtararene12@***.com / Robin Strickland/8245 Cyers Lane, Orlando, Florida 32822

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About

Related Companies

Epson, Pulsar Watches, Seiko Clock, Seiko Instruments, Time Module

Summary

Seiko is a Japanese watch company. Since being established in 1881, Seiko has contributed to society with numerous revolutionary products such as, for example, Japan first wristwatch (in 1913) and the world's first quartz watch (in 1969). Seiko has been the official timekeeper at many international sporting events since the Tokyo Olympic Games in 1964. Today the company is also providing its technological expertise in micro-engineering, metallurgy and mechatronics which has caused the company to expand into many diverse fields including camera components, other precision instruments, eyeglasses, jewelry, as well as sports and toiletry products. But watches stay in the center of the business. The heard office of the company is located in Tokyo, Japan.

Seiko reviews and complaints

Seiko is ranked 271 out of 4319 in Jewelry and Accessories category

Area Served

USA, Asia

Payment Methods

VISA

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