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Seiko - NJ repairs center is the worse in USA

They lost my watch, miraculously re-appeared a week after complaining, lost my contact info and now they want $270 to replace the missing pin. I will go to pick up in person, having to take a day off from work (that I will not get paid for), to see if they didn't do any damage to the sent watch that was only missing a pin. They tried to claim that the USPS might have done more damage. The watch was sent on wrapping bubble paper and carefully packed to avoid any damage, that asked me if I had sent with insurance, which I did, but the USPS never breaks anything specially when it was so carefully packed.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Warranty
Website
I didn't like
  • Customer service
  • Incompetence
  • Lack of communication
#1450735
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Seiko - Trying to get band replaced

Need band replaced lost links and need new band
#1447024
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I bought an expensive Luxe watch for over $1000. The watch came with previously filled out warranty card-jeweler stated watch was purchased by someone else but the sale fell through and the person never took the watch home. Tried to get a new blank warranty card so I...
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1.0
I didn't like
  • Customer service
  • Warranty service
#1440269
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Seiko watch hands not lin9ng up

My wife has purchased on two different occasions for Christmas Seiko watches that the hands on the hour did not line up had to go back to the store and find different watches
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1435974
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Seiko Solars stops at 23:00

Bought at Dubai Airport September 28 2016 for US$ 200. Brought to Treger Brands (Pty) Ltd at beginning of August 2017. Capacitor unit replaced by Seiko under guarantee and I collected the watch end of August 2017. Treger reference 4720108994. Serial number 620128. Watch functioning properly for about 2 months and then occasionally stopped again. I followed the "charge in sunlight" instructions but in November 2108 it stopped every night regardless of charging. In December 2018 I stopped using it.
#1428789
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Seiko Solar stops working at 22:30

Problem started after 1 year. Seiko replaced capacitor under guarantee. Problem back again after 15 months. It seems this is rather a common problem with the Seiko Solar watch and it is not worth the effort and money to have it repaired. Will not consider buying another Seiko ever.
1.0
Details
Product or Service Quality
Warranty
I didn't like
  • Lousy watch
  • Warranty
#1426959
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I started 5 yrs ago when I purchased my first motion clock and paid $400 it's still working. I now have 4 and they all work great. I bought the last 3 at Sam's Club 1 each year for $79.99 ea. and with my rewards each year they cost me about $40.00. When the batteries...
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#1407008
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Can't navigate to questions u ask. Useless .....took me hour to find customer service #. At least they were helpful. Have u considered hiring competent help to do an overhaul re: your site. I am not the only one (per your complaints) that is not happy. Hope I never...
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#1401878
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Seiko - Melodies no longer melodying.

Boy its a *** to find your site for emailing...... that said my not year old wall melodies in motion stopped playing melodies. Instruction "pamphlet" is no help. Hope it is something I'm not doing right, as " I will not pay to have repaired, it was a gift" purchased 12/2017. Notice u had at least one complaint, so hopefully you can and will address my request. Thank You. Patricia Whitlock.
#1399688
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I bought a Seiko 5 with code 7s26-0480 in Israel from a company called Good Time in January 2017. They apparently imported the watches directly and not via the official Seiko agent and gave their own guarantee. It lost time (approximately a minute per day). I gave it...
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1.0
I didn't like
  • Watch quality
  • Custoer service
  • Lousy watch
#1394940
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