I bought my Seiko Knetic in 1998. This was the 3 Rd time I have sent it in for repair.
Each time it was $150.00 approximately. This time it was loosing time.I had the box from the last repair and insid was my original gift box (this was sent & returned the last time. The label was from them to me ..so I boxed up my watch ,returned it and my gift box was not returned. An email went unanswered 5 days so I called.
Michelle informed me only the watch is kept in a bag when being repaired, & everything else discarded in mailroom..says so on website. Well it does but there is a lot of stuff when you go on their site to do a return.
I will never use them again ..Instead I will use Princeton watch repair . VERY UNHAPPY
Product or Service Mentioned: Seiko Watch Repair.
Reason of review: Poor customer service.
Preferred solution: Send all my stuff back !.
I didn't like: Service repair.